Shipping & Delivery Policy
Last updated: June 2026 · Fruitful Day Nutrition Hub
1. Service area
Fruitful Day currently delivers within Ongole and surrounding pincodes: 523001, 523002, 523225, 523272, 523273. New pincodes are added regularly — check availability by entering your PIN on the home screen.
2. Delivery timelines
• Fresh / Instant orders: 15 minutes to 2 hours • Wellness Box / Premium boxes: same day if ordered before 6 PM • Subscription deliveries: between 6:00 AM and 9:00 AM daily • Bulk / event orders: as scheduled at booking, minimum 48 hours notice.
3. Delivery charges
Free delivery on orders above ₹299. A flat ₹29 delivery fee applies for smaller orders. No hidden charges — the exact fee is shown at checkout.
4. Delivery slots
Instant orders are delivered as soon as we receive them. Scheduled orders let you pick a 30-minute window between 6 AM and 10 PM.
5. Handling & freshness
Fruits are washed, weighed and packed in insulated cold-chain bags at our Ongole hub. Rider bags maintain 4–8 °C for up to 3 hours.
6. Missed deliveries
If the rider cannot reach you (wrong address, phone not answered) we hold your order for 30 minutes at the doorstep. After that the order is returned and no refund is issued unless you contact us within 2 hours.
7. Delivery proof
The rider will capture a photo of the handover at your door (or a signature/OTP if requested). This protects both parties in case of disputes.
8. Weather / force majeure
Extreme weather, curfews or unforeseen events may delay deliveries. We will notify you in-app and offer a full refund or reschedule.
9. Contact
support@fruitfulday.in · +91 96186 90099.
For questions, email support@fruitfulday.in or call +919618690099.